The order may be cancelled before shipment due to any of the following reasons:
The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.
Any other reason beyond the control of ISuraksha Solutions Pvt. Ltd.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
Established defect in the product which the ISuraksha Solutions Pvt. Ltd. is not able to either
replace or repair.
Correct product could not be delivered.
Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
Customer refused to take the delivery
Products damaged during transit and delivery not accepted.
Please do not accept delivery of any item whose packaging is damaged or tampered with in any
Ensure that the product is in warranty.
Cancellation and refund requests for products shall not be eligible after installation & activation
The refund shall be processed only after the product is shipped back and received by ISuraksha
Solutions Pvt. Ltd.
Need to attach a note along with the product returned for refund. The note should clearly state your
address, contact number, and order number. Describe the problem in your own words. Without your
processing refund / replacement would not be possible.
The return courier awb/tracking number not intimated to ISuraksha Solutions Pvt. Ltd. customer
support team is not
eligible for refund
- The order returned must accompany all the accessories (including freebies) which were serviced along
with the order
else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.
Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation
Please connect with our customer care via email.
The customer care team will validate the request by checking the timelines, product type, warranty
terms, etc and
shall take the request for refund or exchange
Ensure to collect the return address from ISuraksha Solutions Pvt. Ltd. customer care.
Pack the product properly and label the product with the order number, return address and your
Follow the instructions of customer care carefully for packaging and returning the product using
- The order shall be considered for refund only if the seller receives the product in undamaged
condition [there should
be no scratches, no dents etc.]
Please ensure to pack the product properly before handling it over to courier
A refund can be refused if the following conditions are met.
The product is completely broken and unusable or damaged and not reported within 5 days of receiving
The product is returned beyond the required return date or you have not informed us about the
concern during the
The order returned does not accompany all the accessories (including freebies) which were serviced
along with the
Any other product which Times Internet Limited deems fit from time to time.
On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in
plus the shipping charges.
ISuraksha Solutions Pvt. Ltd. is not liable to pay any penalty or compensation to the customer for
cancellation of any
order, for reason mentioned above.
Refund from the date of cancellation of order
Credit Card - 5-10 Working Days*
Net Banking - 5-10 Working Days*
Cheque - 8-10 Working Days*
Working Days are Monday To Friday excluding holidays
You can check the status of your refund in Your Account on the order's summary
We will process the refund after receipt of the product by Times Internet Limited or its business
partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit
card will reflect in the next Credit Card/ Bank statement.
Refund Cheque will be issued in the billing name unless otherwise advised by customers.
In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original
Cheque from the customer.
If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.