Shipping Policy

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed . The large majority of our orders are shipped within 3 working days of the order, and delivered in 7-12 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.


Please note our shipping policy as follows:

  • We currently deliver to more than 750 cities across India. Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:
  • Destination Shipping Time (A) Delivery Time (B) Total time for delivery (A+B)
    Maharashtra 3-5 working days 1-2 working days 4-7 working days
    U.P/West Bengal/NE 3-5 working days 6-8 working days 9-10 working days
    Rest of India 3-5 working days 2-3 working days 5-10 working days
  • As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 10 working days. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
  • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations *Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund kindly refer to our refund policy for more information.

The orders may be cancelled post shipment and delivery due to any of the following reasons:

  • Established defect in the product which the ISuraksha Solutions Pvt. Ltd. is not able to either replace or repair.
  • Correct product could not be delivered.
  • Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  • Customer refused to take the delivery
  • Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.


  • Ensure that the product is in warranty.
  • Cancellation and refund requests for products shall not be eligible after installation & activation
  • The refund shall be processed only after the product is shipped back and received by ISuraksha Solutions Pvt. Ltd.
  • Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  • The return courier awb/tracking number not intimated to ISuraksha Solutions Pvt. Ltd. customer support team is not eligible for refund
  • The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
  • Any charges levied as tax is not eligible for refund.
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of

Refund Process::

  • Please connect with our customer care via email.
  • The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
  • Ensure to collect the return address from ISuraksha Solutions Pvt. Ltd. customer care.
  • Pack the product properly and label the product with the order number, return address and your address.
  • Follow the instructions of customer care carefully for packaging and returning the product using courier services.
  • The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier


A refund can be refused if the following conditions are met.

  • The product is completely broken and unusable or damaged and not reported within 5 days of receiving
  • The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
  • The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
  • Any other product which Times Internet Limited deems fit from time to time.

Please Note:

  • On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
  • ISuraksha Solutions Pvt. Ltd. is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

Refund Timelines:

Refund from the date of cancellation of order

Credit Card - 5-10 Working Days* Net Banking - 5-10 Working Days* Cheque - 8-10 Working Days* * Note Working Days are Monday To Friday excluding holidays Please note: You can check the status of your refund in Your Account on the order's summary
  • We will process the refund after receipt of the product by Times Internet Limited or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
  • Refund Cheque will be issued in the billing name unless otherwise advised by customers.
  • In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
  • In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
  • If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.